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Mentions and subscriptions help the right people stay aware of grievance activity without sending separate messages outside Grievly. Use them when a teammate needs to review a case, when one grievance is related to another, or when you want to receive updates on future case activity.

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Mention a teammate

Use an @ mention in a follow-up note when a specific teammate needs attention on the grievance.
  1. Open the grievance.
  2. Start a follow-up note.
  3. Type @.
  4. Choose the teammate from the list.
  5. Save the note.
The mentioned teammate receives an in-app notification and, when email is available for that user, an email notification. They are also subscribed to the grievance so future activity can reach them.
Mention only people who need access to the case. A user still needs the right organization and facility access to view the grievance.

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Reference another grievance

Use a # reference in a follow-up note when another grievance is related to the current one.
  1. Open the grievance.
  2. Start a follow-up note.
  3. Type #.
  4. Search for and choose the grievance to reference.
  5. Save the note.
Referenced grievances appear as clickable links. The referenced grievance also receives a timeline entry showing that it was mentioned from the current grievance. This is useful for:
  • Repeat concerns from the same facility
  • Related public intake submissions
  • Follow-up grievances tied to a prior investigation
  • Cases that should be reviewed together during leadership or survey preparation

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Subscribe to a grievance

The grievance detail sidebar includes a Notifications section. Use it to subscribe or unsubscribe from activity on that grievance. When you are subscribed, you can receive notifications for future activity performed by someone else, such as comments, edits, assignment changes, resolution changes, attachment updates, F-tag updates, and grievance cross-references. If you unsubscribe, Grievly stops sending subscription-based activity notifications for that grievance. If you later take part in the grievance again, Grievly may subscribe you again because you are active on the case.

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Automatic subscriptions

Grievly automatically subscribes people who are actively involved in a grievance. You may become subscribed when you:
  • Create the grievance
  • Add a follow-up note
  • Are assigned to the grievance
  • Are mentioned in a follow-up note
  • Update or otherwise participate in the grievance
This keeps the case audience current without requiring someone to manually manage a subscriber list.

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What notifications and emails are sent

Grievly uses both the in-app notification bell and email when email delivery is available.
EventWho is notified
You are assigned to a grievanceYou receive an assignment notification.
You are mentioned with @ in a follow-up noteYou receive a mention notification.
Someone else updates a grievance you are subscribed toYou receive an activity notification.
A grievance is created for a facility where notifications are enabled for youYou may receive a new-grievance notification.
Another grievance references a grievance you are subscribed toYou receive an activity notification on the referenced grievance.
Grievly does not send a notification email to the person who performed the action. For example, if you add a comment to a grievance you are subscribed to, other subscribed teammates may be notified, but you do not receive an email about your own comment.

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Email content

Notification emails are intentionally brief. They identify the grievance, facility, action, and a link back to Grievly. Do not rely on notification emails as the full case record. The complete grievance details, follow-up notes, attachments, and resolution documentation remain inside Grievly.