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Public intake links let people submit concerns without signing in to Grievly.
  1. Open Facilities.
  2. Choose the facility.
  3. Open the public intake link option.
  4. Copy the link.
You can share the link with approved facility channels such as:
  • Resident or family handouts
  • Internal facility materials
  • A QR code
  • A facility website page
  • Admission or orientation packets

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Review submitted concerns

Submissions create records for facility review. Review the intake details, confirm routing, and assign follow-up before working the case. Use clear language around the link, such as “Submit a concern” or “Share a grievance or complaint.” This helps residents and families recognize that concerns, complaints, and grievances can all be submitted through the same channel.