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Grievly helps skilled nursing facilities keep grievances, complaints, concerns, and follow-up work organized from first report through resolution. These docs are written for administrators, compliance leaders, facility staff, and team members who need to keep the grievance log accurate and current.

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Start here

Create a grievance

Record a resident grievance, complaint, or concern with the details needed for follow-up.

View and filter the log

Find open work by facility, status, category, assignee, date range, or search.

Share intake links

Let residents, families, and representatives submit concerns through a facility link.

Generate reports

Export grievance log data for leadership review, QAPI, and survey preparation.

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Daily workflow

  1. Capture the grievance, complaint, or concern as soon as it is received.
  2. Assign ownership so the right person is responsible for follow-up.
  3. Document actions, conversations, attachments, and status changes in the case timeline.
  4. Resolve the grievance only when the facility has documented the outcome and any required communication.
  5. Use reports to review patterns, unresolved work, and survey-ready documentation.

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What belongs in Grievly

Use Grievly for resident grievances, complaints, concerns, suggestions that require follow-up, family or representative reports, public intake submissions, and documentation tied to grievance resolution. Avoid adding unnecessary sensitive information. Only document the details the facility needs to review, follow up on, and support the resolution.