Common issues - Grievly Docs

I cannot see a facility

Ask an administrator to confirm your facility access in team settings.

Check filters, date range, status, and facility selection. Resolved records may be hidden depending on your current filters.

Confirm the grievance has enough follow-up and that your role allows resolution actions.

Large reports and reports with attachments can take longer. Refresh the Reports page or wait for the ready notification.

Confirm the facility link is current and that the facility is active.

Open the grievance and confirm whether your role allows editing facility assignment. If not, contact an administrator before duplicating the record.

Use Get help in the Grievly dashboard, open these docs, or contact support at support@grievly.ai.

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