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Facilities control where grievances are assigned, filtered, reported, and reviewed. Set up facilities before inviting most users or sharing intake links. This keeps grievance records tied to the correct location from the start.

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Add a facility

  1. Open Facilities from the sidebar.
  2. Select New facility.
  3. Enter the facility name and required details.
  4. Save the facility.

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Edit a facility

  1. Open Facilities.
  2. Select the facility.
  3. Choose Edit.
  4. Update the details and save.

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Why facilities matter

Facilities are used throughout Grievly for:
  • Grievance routing
  • Dashboard filters
  • Reports
  • Public intake links
  • Team access and visibility

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Naming facilities

Use the facility name your team recognizes in daily work and reporting. If the legal name differs from the operating name, choose the name that will make the grievance log easiest for staff to search and review.